This theme cannot be compatible with some third-party extensions. It’s impossible for theme author to make the theme compatible with all existing extensions because there are thousands of Magento extensions available in the market.

Generally, all extensions can work with all themes but sometimes they have to be
integrated manually. That’s because the extension and the theme override the same Magento template file that causes a conflict. In such cases, you need to customize the theme and merge two conflicting template files into one template file.

This isn’t something specific to our themes, this is general rule for all Magento themes and extensions.

Unfortunately, third-party extensions are beyond the scope of our support, please contact the author of the extension if needed. Author of the extension should provide the detailed instruction of how to integrate the extension with any customized theme.

To work with this theme, an extension should be installed in theme’s directories, not in the “default” Magento theme directories. To be more specific, extension should be installed in the main directories of the default theme in the Ultimo design package. Here are the main directories of Ultimo:

  1. Template files: app/design/frontend/em0132/default
  2. Skin files: skin/frontend/em0132/default
    • In many cases, you only need to upload the extension to the theme’s directories.
    • Sometimes you need to edit layout files to “tell” the theme where it should display
    • Extension’s output. If you are not familiar with Magento, you should ask the author of the extension for further information. If you feel that you might have troubles with installing extensions, we advise that you should order professional installation services.